FAQ
Payment methods and delivery
All products in stock will be dispatched no later than one working day after receipt of your order. As soon as your order is on its way, you will receive a tracking link. The delivery time is usually 3-5 working days, unless otherwise stated. The delivery time may vary for sales or special editions.
Sometimes something can go wrong at the post office, or your order may not have been processed correctly due to a technical error. In any case, we are here for you! You can reach us by email at service@bandwerk.de.
BandWerk accepts all major credit cards, PayPal, purchase on account with Klarna, instant bank transfer as well as the express payment methods Apple Pay, Google Pay, Shop Pay and PayPal Express.
Shipping within Germany and Austria is free for orders over €70. For orders under this value, shipping costs are €3.99.
You can return your BandWerk product free of charge within 30 days of receiving the delivery. It is not necessary to provide a reason for the return, but we welcome constructive feedback. You can also exchange your product for another one, for example if you want a different bracelet size or color. The best way to inform us of your return request is by email to service@bandwerk.de.
As soon as your order is on its way, you will receive an email from us with a tracking link to track your shipment.
Products
Cork is extremely environmentally friendly because not a single tree has to be felled to harvest it. This makes it an excellent, sustainable and vegan choice for Apple Watch straps. The cork material used is very comfortable to wear, extremely durable and waterproof. Our packaging is plastic-free and can easily be disposed of in the waste paper.
The G1-T titanium bracelet is specially designed for the Apple Watch Ultra and adapted to its shape and color. Adapters for the 44mm and 45mm cases of the Apple Watch Series 1, 2, 3, 4, 5, 6, 7, 8 and 9 are also available for this band. Please select your watch size for the optimal fit.
Our titanium bracelet is made of high-quality aviation-grade titanium and is therefore not susceptible to corrosion. However, we recommend rinsing the bracelet with fresh water after contact with sweat, dirt or salt water and then drying the adapters and strap slots.
Our cork straps are water resistant and can be worn for swimming or sports. If the strap gets wet - especially if it comes into contact with salt water - we recommend removing the strap from your Apple Watch case and cleaning the adapters and the strap slot.
To maintain the distinctive look of your leather strap for years to come, we recommend following the care instructions below: Keep your band away from moisture and humid environments. If the leather accidentally gets wet, remove the band from Apple Watch and clean the surface with a soft, dry cloth. Although your leather strap can withstand the sweat of everyday life, we recommend replacing it with a suitable sports strap during sporting activities. Remove your band from the Apple Watch case at least once a month to clean the adapters and band slot, especially after the Apple Watch gets wet. If you have any questions about your bracelet, please contact service@bandwerk.de.
The band is suitable for wrist circumferences of 140 mm to 220 mm with 44/45 mm case sizes and Ultra, and 130 mm to 200 mm with all 40/41 mm variants, fitting most wrists. If you need a different size, please contact our customer service. We will do our best to find a suitable solution for you.
This strap comes with a classic pin buckle as standard. For additional security when opening, you can optionally select our premium folding clasp. The folding clasp will be available again by the end of december.
The adapters of this band are specifically designed for each version of the Apple Watch, including the Apple Watch Ultra, and are tailored to the shape and color of each model. You can choose from various adapter options that are compatible with generations 1, 2, 3, 4, 5, 6, 7, 8, 9, SE, and Ultra in all case sizes and a wide range of colors. Please select the variant that matches your Apple Watch model so that we can prepare the band perfectly for your Apple Watch or Apple Watch Ultra.
Our adapters are perfectly tailored to the Apple Watch Ultra with a 0.1 mm precision, ensuring that the band can be easily attached to the watch.
For all of our leather products, we place great importance on strictly monitored ecological tanning and only use the best leather from Italy and Germany. This leather is not only environmentally friendly, but also particularly allergy-friendly thanks to the heavy metal-free tanning. Leather is a natural product and biodegradable. We take particular care to use leather from animal-friendly farming, which is a by-product of organic meat production. Our packaging is plastic-free and can easily be disposed of in waste paper.
Keep your band away from moisture and humid environments. If the leather accidentally gets wet, remove the band from Apple Watch and clean the surface with a soft, dry cloth. Although your leather band can withstand the sweat of everyday life, we recommend swapping it for one of our suitable sport bands when exercising.
Our metal bracelets are adjustable for a wrist size from 120mm to 210mm. If you have a larger wrist, we recommend ordering additional links.
Our metal bracelets are equipped with a folding clasp developed by us, which is manufactured with extreme precision using the CNC process. This ensures a stable click and a secure fit.
Our adapters are perfectly matched to the Apple Watch with a precision of 0.1 mm. Due to the inflexible properties of the metal link bracelet, both adapters should be installed at the same time.
At Bandwerk, we believe in sustainability through longevity and want to set a counter-trend to disposable products. Our metal bracelets are the symbol of this promise. Developed and manufactured as long-term companions, they are the undisputed top of the range Apple Watch bracelets. In addition, we pay particular attention to high-quality alloys that are free of heavy metals in all of our metal products. Our packaging is plastic-free and can easily be disposed of in the waste paper.
According to WWF estimates, 19 to 23 million tons of plastic waste end up in our waters every year. This waste destroys the natural habitat of marine life and thus endangers entire ecosystems. The SEAQUAL® INITIATIVE - a global community of NGOs, fishermen, researchers, scientists and authorities - has set itself the task of cleaning our seas, estuaries and coasts. The idea: The waste collected by environmental organizations and private initiatives around the world is processed by certified manufacturers into a high-tech polyester yarn: the SEAQUAL® YARN. Our upcycling collection made from SEAQUAL® YARN - a sustainable high-tech material that helps to rid our seas of plastic waste.
Our Seaqual® yarn straps are waterproof and can therefore be worn for swimming or while exercising. If the strap gets wet - especially if it comes into contact with salt water - we recommend removing the strap from the case of your Apple Watch and cleaning the adapters and the strap slot.
The band is designed for a wrist circumference of 140 mm to 220 mm, so it will fit almost any wrist. Please contact our customer service if you need a different circumference. We will do our best to find a suitable solution for you.
Our sports straps are equipped with the sports clasp developed by Bandwerk - a pin buckle with a special pin end piece instead of the classic pin. This design gives the strap its distinctive, modern look and also offers more security than a classic pin buckle, so it can withstand all adventures.
The sports bracelet is compatible with Apple Watch Ultra and Ultra 2, Series 9, 8, 7, SE and all previous versions of Apple Watch.
With our sports bands, we started our initiative to develop innovative plastic-free packaging. To do this, we designed our unique packaging system, which not only serves as transport protection for the bands, but can also be transformed into a charging station for your Apple Watch in one easy move. This not only creates sustainable packaging, but also enables multiple uses of the resources used.
This band is made of durable FKM and waterproof leather and can be worn while swimming or exercising. If the band gets wet - especially if it comes into contact with salt water - we recommend removing the band from the case of your Apple Watch and cleaning the adapters and the band slot.
This strap is specifically designed for Apple Watch Ultra and Apple Watch 44mm and 45mm Series 1, 2, 3, 4, 5, 6, 7, 8, and 9. Please select your watch size for the best fit.
Our stainless steel bracelet is made of a high-quality 316L alloy and is therefore not susceptible to corrosion. However, we recommend rinsing the bracelet with fresh water after contact with sweat, dirt or salt water and then drying the adapters and band slots.
This band is made of waterproof leather and can be worn for swimming or sports. If the band gets wet - especially if it comes into contact with salt water - we recommend removing the band from the case of your Apple Watch and cleaning the adapters and band slot.
The 2nd generation of our sports cases for the iPhone 16 models receives an upgrade for additional camera protection. This covers each camera module with robust aviation aluminum and thus offers unbeatable protection for the cameras.
Our iPhone cases should normally be compatible with any screen protector available on the market. However, we can only guarantee full compatibility with the Bandwerk screen protector. For optimal protection, we recommend using the cases with our matching screen protector.
Our iPhone cases are fully MagSafe compatible, using the same powerful magnets that Apple uses in their cases.
Our aluminum leather case is only available for the iPhone 15 Pro and iPhone 15 Pro Max. Please choose the right variant for your iPhone.
Our aluminum leather case features an aviation aluminum ring on the back to provide extra protection for your iPhone's camera. This means the iPhone never rests on the camera when placed on its back.
The aviation aluminum frame and our fully waterproof leather offer an unbeatable combination that reliably protects your device both during sports and in everyday urban life and the case remains undamaged when in contact with water.
For all of our leather products, we place great importance on strictly monitored ecological tanning and only use the best leather from Italy and Germany. This leather is not only environmentally friendly, but also particularly allergy-friendly thanks to the heavy metal-free tanning. Leather is a natural product and biodegradable. We take particular care to use leather from animal-friendly farming, which is a by-product of organic meat production. Our packaging is plastic-free and can easily be disposed of in waste paper.
To ensure that you can use our metal frame iPhone case for many years, we offer a lifetime spare parts service for our metal cases. Replacement frames and screws can be purchased on our website or by contacting our customer service.
Der Camera Frame ist perfekt auf die Kameras des iPhone 16 abgestimmt und bietet optimalen Schutz. Wir empfehlen, zusammen mit dem MagFrame auch den Camera Frame zu bestellen, falls du zusätzlichen Schutz für deine Kamera möchtest.
Diese Hülle ist ausschließlich für das iPhone 16 Pro und iPhone 16 Pro Max verfügbar. Bitte wähle die passende Variante für dein iPhone.
MagFrame ist das Herzstück des neuen Bandwerk Metal Case Designs. Gefertigt aus der hochwertigen SUS430-Legierung, bildet es die stabile Grundlage der Hülle und bietet dabei nicht nur Schutz, sondern auch ein elegantes und flexibles Design. Das MagFrame ist mehr als nur ein Schutz – es ist das ultimative Upgrade für dein iPhone 16 und lässt sich auch eigenständig nutzen, um deinem iPhone einen minimalistischen, aber dennoch robusten Schutz zu bieten. Mit dem neuen vollmagnetischen Konzept der MagPlate kannst du dein iPhone in Sekunden in einen neuen Look hüllen. Ob für den Sport, die Arbeit oder ein elegantes Abendessen – für jeden Anlass gibt es die passende MagPlate, die sich perfekt am MagFrame ausrichtet. Für zusätzlichen Schutz deiner Kamera empfehlen wir, den Camera Frame zu verwenden. Dieser bietet optimalen Schutz und ist ebenso präzise auf die Kamera des iPhone 16 abgestimmt.
Der MagFrame ist auf 0,1 mm genau an das iPhone 16 angepasst und wird mit zwei Schrauben fest montiert. Die Montage ist sehr einfach und dauert etwa eine Minute. Alle benötigten Werkzeuge werden mitgeliefert. Der Camera Frame wird mit einer bereits angebrachten Klebefolie sicher an der Kamera befestigt. Die Klebefolie lässt sich rückstandslos vom iPhone entfernen, falls der Frame nicht mehr benötigt wird. Die Magplate hält stabil über Magneten am MagFrame und richtet sich magnetisch perfekt aus.
Unser MagFrame besteht aus einer äußerst hochwertigen Edelsthal SUS430-Legierung, die eine besonders gute Resistenz gegen Korrosion aufweist und daher bedenkenlos mit Wasser in Kontakt kommen kann.
The 2nd generation of our sports cases for the iPhone 16 models receives an upgrade for additional camera protection. This covers each camera module with robust aviation aluminum and thus offers unbeatable protection for the cameras.
The frame of our sports case, made from sustainable, natural TPU, is precisely tailored to the dimensions of the iPhone to within 0.1 mm to ensure maximum protection. It is flexible and can be easily put around the iPhone
This case is only available for the iPhone 15, iPhone 15 Plus, iPhone 15 Pro and iPhone 15 Pro Max. Please choose the right variant for your iPhone.
The frame made of robust TPU and our fully waterproof leather offer an unbeatable combination that reliably protects your device both during sports and in everyday urban life and the case remains undamaged when in contact with water.
Our titanium leather case features an aviation-grade titanium ring on the back to provide extra protection for your iPhone's camera. This means the iPhone never rests on the camera when placed on its back.
Our titanium leather case is only available for the iPhone 15 Pro and iPhone 15 Pro Max. Please choose the right variant for your iPhone.
The Grade 5 titanium frame and our fully waterproof leather offer an unbeatable combination that reliably protects your device both during sports and in everyday urban life and the case remains undamaged when in contact with water.
This case is exclusively available for the iPhone 16, iPhone 16 Plus, iPhone 16 Pro, and iPhone 16 Pro Max. Please select the appropriate variant for your iPhone.
With our new iPhone 16 Sport Case, we offer a vegan and sustainable alternative to our leather sports cases. The inner lining is made of recycled PET, while the back is made of recycled PU. The natural TPU bumper is even biodegradable, which makes protecting your iPhone more environmentally friendly. In addition, our packaging is completely plastic-free and can easily be recycled in waste paper.
The robust TPU frame and our fully waterproof recycled PU offer an unbeatable combination that reliably protects your device during sports as well as in everyday urban life and ensures that the iPhone case remains undamaged when in contact with water.
Die Adapter dieses Bands sind speziell für alle Apple Watch Modelle, einschließlich der Apple Watch Ultra und Series 10, angepasst. Du kannst aus Optionen wählen, die mit den Generationen 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, SE und Ultra sowie den Gehäusegrößen 49 mm, 46 mm und 45 mm kompatibel sind. Bitte wähle die passende Variante für deine Apple Watch, damit wir dein Band optimal vorbereiten können. Ab nächster Woche ist das Band auch in 42 mm verfügbar – melde dich für unseren Newsletter an, um Updates zu erhalten.
Dieses Band besteht aus robustem FKM und recyceltem rPU und kann beim Schwimmen oder Sport getragen werden. Wenn das Band nass wird – insbesondere bei Kontakt mit Salzwasser – empfehlen wir, das Band vom Gehäuse Ihrer Apple Watch zu entfernen und die Adapter sowie den Bandsteckplatz zu reinigen.
All MagBase™ chargers are fully MagSafe compatible.
Our MagBase™ charging stations do not come with a charging plug and charging cable. A charging plug with at least 65W power is required for use.
At Bandwerk, service for our customers is always our top priority. That is why we have designed our charging systems to be particularly service-friendly. Our Magbase Desk is designed to be particularly repair-friendly. That is why we offer you: 30 day money back guarantee to test the product for your needs* 2-year warranty on electronics (excluding water damage) and free repair service during this period. If you have any questions about the Magbase Desk, please contact: service@bandwerk.de. *Excluded if the product is damaged before return shipment.
MagBase™ is more than just a charger - it is a complete charging system that fits seamlessly into your everyday life. With the 3-in-1 solution, you can freely choose which devices you want to charge on the station. The innovative Watch Charger works inductively and has a 2000mAh battery, so that none of the charging surfaces of MagBase™ Max or Desk are blocked by the Apple Watch, as is the case with other chargers. The Watch Charger allows you to charge your Apple Watch flexibly anywhere. In addition, our innovative heat algorithms and the specially developed cooling structure ensure 20% faster charging from 0 to 50%.
The MagBase™ charging stations are not waterproof. Please keep the device away from moisture and humid environments.
The MagBase™ Max & Desk were specially developed for the iPhone generations 12, 13, 14 and 15. It can also be used with the iPhone 11, but the iPhone does not adhere optimally to the charging coils because the iPhone 11 does not yet have MagSafe magnets. AirPods from generation 3 and AirPods Pro from generation 2 are equipped with MagSafe and are fully compatible. To charge your Apple Watch, you must also purchase our MagSafe™ Watch Charger. Smartphones from other manufacturers should be compatible as long as they meet the Qi1 or Qi2 standard. However, since MagBase™ was developed for iPhones and MagSafe, optimal alignment on the coils and thus the fastest possible charging speed for devices from other manufacturers is not guaranteed.
MagBase™ Max & Desk have a quick-charge zone with lightning-fast 15W output power and two additional charging slots with 7.5W power for your other devices. Thanks to MagBase Turbocharge™, your smartphone charges from 0 to 50% up to 20% faster than the chargers of the current market leaders.
MagBase™ Max & Desk require a minimum of 65W power to function at their full capacity. For the fastest charging speed, we recommend placing your iPhone on the middle coil, as it features our 15W TurboCharge technology. AirPods and the MagBase™ Watch Charger will charge optimally on the outer coils.
The MagBase™ Watch Charger is compatible with the Apple Watch Ultra 1 & 2 as well as the Apple Watch generations 6, 7, 8, 9 and SE.
The MagBase™ Watch Charger charges your Apple Watch at 5W, which is the usual speed of the original Apple Watch chargers.
The MagBase™ Watch Charger can only be operated inductively and is equipped with a 2000mAh battery that charges the Apple Watch Ultra up to 2 times even without an external power source. For optimal use, we recommend using the Watch Charger with the original Apple MagSafe charging cable or one of our MagBase™ charging stations.
MagBase™ is more than just a charger - it's a complete charging system that fits seamlessly into your everyday life. With the 3-in-1 solution, you can freely choose which devices you want to charge on the station. The innovative Watch Charger works inductively and has a 2000mAh battery, so none of the charging surfaces of MagBase™ Max or Desk are blocked by the Apple Watch, as is the case with other chargers. The Watch Charger gives you the flexibility to charge your Apple Watch anywhere.
Unsere Adapter sind auf 0,1 mm perfekt an die Apple Watch, sowie Apple Watch Ultra und Series 10 angepasst, sodass sich das Band problemlos an die Uhr montieren lässt.
Customer Service
Availability of customer service
Monday to Friday 09:00 - 17:30
E-mail
customer.services@bandwerk.de
B2B Wholesale
Customer Services
For press inquiries please contact service@bandwerk.de . We usually respond within one hour